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Wi-Fi & internet
Home Wi-Fi and internet: connected but no internet, connections that drop, phones that won't join, outages and missing networks.
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Common problems
Five issues people often run into. Listed by topic, not ranked.
- Connected to Wi-Fi but “no internet”Guide coming soon
Check the router, the device, then the provider. - Wi-Fi keeps dropping or going in and outGuide coming soon
Router placement, restarts and device settings. - Phone or tablet won't join Wi-FiGuide coming soon
Forget and rejoin the network, then check settings. - Internet down after a power outageGuide coming soon
Restart the modem and router in the right order. - Wi-Fi network not showing upGuide coming soon
Wi-Fi switch, airplane mode, adapter and driver checks.
Guides
Guides for Wi-Fi & internet
- Wi-Fi keeps droppingComing soonRouter and device fixes to try in order.
- Laptop won’t connect to Wi-Fi (other devices will)Coming soonStep-by-step checks for Windows and Mac.
- Restart your router and modem the right wayComing soonThe order matters.
Guides marked Coming soon are planned but not written yet.
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